Refund policy

This Refund, Return & Exchange Policy governs all purchases made through our store and forms part of the terms of sale.

General Policy

All products, including but not limited to customised items and goodie bags, are carefully inspected, quality-checked, and securely packed prior to send out.Unless otherwise stated, all sales are final. Accordingly, all orders are non-refundable, non-exchangeable, and non-returnable once confirmed and processed. Kindly ensure that all order details (including quantity, specifications, and delivery information) are accurate prior to payment.

Damaged, Defective, or Incorrect Items

In the rare event that you receive an item that is damaged, defective, or incorrect, please do notify us in writing within seven (7) calendar days from the date of receipt.

To initiate a review, you must provide:

• Valid order details, and
• Clear photographic and/or video evidence of the issue.

All claims must be submitted to:
Email: hello@leosoos.com or WhatsApp: +65 8868 0389

Upon receipt and verification of the claim, we will assess the matter and, at our sole discretion, determine an appropriate remedy.

Unauthorized Returns

Any goods returned without prior acknowledgement from us will not be accepted and may be rejected without notice.

Discretionary Rights

LeoSoos reserves the right, at its sole and absolute discretion, to determine the validity of any claim and to approve or reject any request for return, exchange, or compensation.

We further reserve the right to amend this policy at any time without prior notice.